No free food for you

Policy is policy….

I left Muckleshoot Casino after winning the tournament this morning and headed over to The Iron Horse Casino to play a little 3/6 while I ate their free lunch.

It was not to be. I stopped in and there was a list of 4 waiting for a seat at the table.

Well, I thought I would just order the lunch while I waited. The last two times, I stopped in they asked me if I wanted my player’s food comp while I waited. They were quite friendly about it.

This time there was a Chinese Woman floor manager who was badly in need of customer service skills.

When I asked if I could eat while I waited she said “Only people with player club card can do”. Then I remembered when I stopped in here the first time they were so nice I signed up for the player club card because I thought I would be back.

So I said “no problem, here and handed her my club card. I went over sat down and started looking at a menu. She came back in a few minutes and said. “No free food until you play, you have only played here a few hours. Only customer, who have played many hours here can eat free food before they play.”

I said that is right I have only played here about 6 hours because I joined TWO DAYS ago. Then I made a mistake by attempting to use logic with her. “So when I get a seat how long will I have to play before I order free food?

She said. “No wait, you play, you can order right away”. Ok, I say let’s see if I got this straight. I want to play now. But, you can’t give me a seat now. You don’t have a seat for me.
I want to eat, but I can’t eat till I get a seat?

She then proceeds to say, “I explain policy to you so you understand. I said I don’t understand your policy. She said “I explain, you play a lot of hours on your card. you eat before you play. You not play a lot of hours you eat when you play. “Now I explain policy and you understand”.

I said are you the poker supervisor today? She said yes and proceeds to begin to explain the policy again. . I said I understand your policy now. I don’t like your policy. I don’t like your customer service policy. I don’t like your room anymore, I quit your club, here take my card, I don’t stay now that I understand your policy.

She continued to follow me to the door saying that is policy.

I went to the RV and ate lunch in peace.